These Terms of Service ("Terms") govern your access to and use of Marvin AI ("Service"), operated by Hello Marvin, Inc. ("Company", "we", "us", or "our"). Please read these Terms carefully before using our Service.
By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the Terms, you may not access the Service.
Marvin AI is an AI-powered social media management platform that helps businesses create, schedule, publish, and analyze content across various social media platforms.
Our Service includes AI-assisted content creation, scheduling tools, analytics, and integration with third-party social media platforms. Features may change over time as we improve and update the Service.
To use most features of our Service, you must register for an account. When you register, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account. We reserve the right to terminate accounts that violate these Terms or remain inactive for extended periods.
Some features of our Service require a paid subscription. By subscribing to a paid plan, you agree to pay all fees associated with your chosen subscription plan.
Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan). You authorize us to automatically charge your payment method for these recurring payments.
We offer the following refund options to ensure customer satisfaction:
New subscribers can request a full refund within 30 days of their initial subscription if not satisfied with our Service. This guarantee applies only to first-time subscribers and new subscription plans.
We will provide full refunds for any billing mistakes, duplicate charges, or unauthorized charges. These refunds will be processed within 5-7 business days once verified.
In the event of extended service outages exceeding 24 consecutive hours, we will provide prorated credits or refunds calculated based on the percentage of service unavailable during your billing period.
When downgrading your subscription mid-cycle, we will provide a prorated refund for the unused portion of your higher-tier subscription, which will be credited to your account or refunded to your original payment method.
The following are not eligible for refunds:
To request a refund, contact our support team at support@hellomarvin.ai with your account details and reason for the refund request. All eligible refunds will be processed within 5-7 business days and refunded to your original payment method unless otherwise specified.
You can cancel your subscription at any time through your account settings or by contacting our support team at support@hellomarvin.ai. When you cancel:
There are no cancellation fees or penalties for ending your subscription. Your data will be retained for 30 days after cancellation to allow for easy reactivation, after which it may be permanently deleted according to our Privacy Policy.
We reserve the right to change our pricing and subscription plans with reasonable notice before the changes take effect. Existing subscribers will be notified at least 30 days in advance of any price increases.
You retain all ownership rights to content you upload, create, or publish through our Service ("User Content"). By using our Service to create or publish content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, display, reproduce, and distribute your User Content solely for the purposes of providing, improving, and promoting our Service.
This license is limited to the operation of our Service on your behalf and does not transfer ownership of your User Content to us. You can terminate this license at any time by removing your User Content from our Service or closing your account.
Our Service includes AI tools that help generate content suggestions. You retain ownership of all content created through our AI tools when such content is based on your inputs and direction.
You are responsible for reviewing and approving all AI-generated content before publishing it to social media platforms. We do not guarantee that AI-generated content will be error-free, original, or suitable for your specific needs.
You agree not to use our AI tools to generate content that violates these Terms, third-party rights, or applicable laws and regulations.
Our Service integrates with third-party social media platforms. When you connect your social media accounts to our Service, you authorize us to access and interact with these accounts on your behalf within the scope of permissions you grant.
You must comply with the terms of service of each social media platform you connect to our Service. We are not responsible for changes to third-party platforms' APIs, terms, or functionality that may affect our Service's integration.
We do not store your social media credentials. Authentication is handled through secure OAuth protocols provided by the social media platforms.
You agree not to use our Service for any purpose that is unlawful or prohibited by these Terms. Prohibited uses include, but are not limited to:
If you register an account on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms. Such entity will be legally responsible for all use of the Service by its authorized users.
For business accounts with multiple users, the account administrator is responsible for managing user access and ensuring all users comply with these Terms. Administrators may set user permissions and access levels within the account.
The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of the Company and its licensors. Our Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
You may terminate your account at any time by contacting us or using the account deletion option within the Service. Upon account termination, we will make reasonable efforts to delete your data in accordance with our Privacy Policy, except as required by law or for legitimate business purposes.
To the maximum extent permitted by law, in no event shall the Company, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Our total liability for any claims under these Terms shall be limited to the amount you paid us to use the Service in the 12 months preceding the claim.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
We do not warrant that the Service will function uninterrupted, secure or available at any particular time or location, or that any errors or defects will be corrected. We do not guarantee that AI-generated content will be accurate, original, or suitable for your specific needs.
You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney fees and costs, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you are no longer authorized to use the Service.
These Terms shall be governed and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Delaware.
These Terms constitute the entire agreement between you and the Company regarding your use of the Service and supersede all prior and contemporaneous written or oral agreements between you and the Company.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
If you have any questions about these Terms, please contact us at: